Shipping + Returns

Free shipping within Australia, over $100.

If you purchased an item on the site and wish to return it, please contact us at hello@inckid.com who will guide you through our return process.

 

If you would like to return your product for ‘change of mind’ or another similar reason you must contact us within 5 days of receiving the product and we must receive the product back from you within 10 days of the date of delivery. For deliveries within Australia, your product delivery date will be considered 2 days following dispatch. 

Please note that when you return an item: (1) we ask that it is still in its original packaging and is not worn, washed, damaged or had had the tags removed. (2) any item which fails to meet these criteria may not be refunded. Please ensure the items returned are packaged into one parcel. (3) We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items. 

Items that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Returns or exchanges outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute discretion.

  • Once the goods are received and processed, you will receive a refund for the returned items.
  • We are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We would be happy to refund you the shipping costs for a replacement item. Please just let us know once you have placed a new order, so that we can issue a refund.
  • Please allow 5-10 business days for a refund to be credited back to your payment method.
  • All sale items are non returnable.

inckid is not responsible for shipping costs that may occur regarding the return of a product. inckid will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 30 business days at the latest, after we receive the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by inckid.

 

inckid quality guarantee

If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: hello@inckid.com, please state the nature of the problem and (when possible) enclose a photo of the faulty item. Claims for refunds have to be made within 5 days after you received your order and subject to the return policy detailed above, otherwise such claim is permanently barred. We highly suggest that you keep your email with purchase confirmation.

Refer terms and conditions.